Complaints, Contacts, and Title IX
STEP 1: INFORMAL COMPLAINT PROCESS AND CONTACTS
Springs Charter Schools strives to empower site and department leadership members to resolve issues early and at an informal level. All complaints should be initiated at the earliest level. The initial step should always begin with the immediate supervisor of the department, school site, or program. If attempts to resolve at this level are unsuccessful, the district has processes available to assist with resolution through a formal level.
Complaints concerning school site personnel (teachers, classified staff, parents, students, programs, etc,) should be directed to the appropriate assistant principal/principal.
Complaints concerning administrative programs should be directed to the appropriate department/person in charge of the program.
Complaints concerning school administrators (principals, directors, coordinators, etc.) should be directed to the appropriate department/area assistant superintendent.
Title IX and Gender Equity complaints, See Step 2: Formal Complaint Process and Contacts.
If you are unsure about the appropriate contacts to pursue the informal process, please call the Human Resources office receptionist at 951- 252-8877.
STEP 2: FORMAL COMPLAINT PROCESS AND CONTACTS
If you have gone through the informal process and find yourself at the point of needing to file a formal complaint, we are here to help.
Below are the Board Policies, Administrative Regulations and Forms to assist you with determining what type of complaint process you may want to file under. Please review the documents and proceed with filing the appropriate form. Again, please understand, these forms are only necessary if you wish to pursue the formal complaint process.
Board Approved Policies Related to Complaints, Discrimination, and Title IX
Board Approved Policies- Choose which Charter’s Policies to access here:
1001.1 – Nondiscrimination in School Programs & Activities
2001.1 – Uniform Complaint Policy and Procedures (Including Complaint Form)
5012.1 – Bullying, Harassment, Intimidation & Discrimination
5013.1 – Students’ Freedom of Speech/Expression
Completed Title IX complaint forms should be directed to:
Springs’ Department of Education
Lead Title IX Coordinator – (Students)
Debbie Thurston – Director of Academy Support – 951 225-7717
Title IX Coordinator – (Staff)
Douglas House – Interim Assistant Superintendent, Personnel – 951 252-8870, 951 252-8877
- United States Department of Education Office for Civil Rights
- United States Department of Education Office for Civil Rights Complaint Form
- California Department of Education’s Office for Equal Opportunity
Click here to download the uniform complaint form.